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Terms of Service

Last updated: February 21, 2026

These Terms of Service ("Terms") govern your access to and use of the website located at arkhos.ai and the AI automation services provided by Arkhos ("Company," "we," "us," or "our"). By accessing our website or purchasing our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Acceptance of Terms

By accessing or using Arkhos services, you confirm that you are at least 18 years old and have the legal authority to enter into binding agreements on behalf of yourself or the business entity you represent. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Arkhos provides custom AI system implementation and automation services for small businesses, including but not limited to:

  • AI platform deployment and configuration (OpenClaw and similar platforms)
  • Custom workflow automation design and implementation
  • Integration with third-party business tools (CRM, email, calendar, scheduling systems)
  • AI-powered customer communication systems
  • Team training and onboarding
  • Ongoing support, monitoring, and optimization

The specific services, deliverables, timelines, and pricing for each engagement are outlined in a separate Statement of Work ("SOW") or service agreement signed by both parties. In the event of any conflict between these Terms and a signed SOW, the SOW shall control with respect to the specific engagement.

3. Account Registration and Access

Some aspects of our services may require you to create an account or provide access credentials to third-party platforms. You agree to:

  • Provide accurate and complete information when requested
  • Maintain the security and confidentiality of any credentials you share with us
  • Notify us immediately if you become aware of any unauthorized access to your accounts
  • Grant us the level of access necessary to deliver the agreed-upon services

We will handle any credentials you provide with care and use them solely for the purpose of delivering services. We will not share your credentials with unauthorized parties.

4. Payment Terms

Setup Fees

Service engagements may include a one-time setup or implementation fee as specified in your SOW. Setup fees are due upon agreement execution unless otherwise specified.

Ongoing Fees

Recurring service fees, if applicable, are billed on a monthly basis in advance. Payment is due within 14 days of invoice date unless otherwise specified in your SOW.

Late Payments

Accounts more than 14 days past due may incur a late fee of 1.5% per month on the outstanding balance. Arkhos reserves the right to suspend services for accounts that are more than 30 days past due.

Refund Policy

Setup fees are non-refundable once work has commenced, as they represent labor and resources already expended. Monthly service fees paid in advance are non-refundable for the current billing period. Exceptions may be made at Arkhos's sole discretion in cases of service failure attributable to Arkhos.

5. Client Responsibilities

The success of your AI implementation depends on active participation. You agree to:

  • Provide timely access to the systems, tools, and data we need to deliver services
  • Respond to reasonable requests for information or feedback within 5 business days
  • Make a good-faith effort to participate in scheduled onboarding and training sessions
  • Ensure that team members responsible for using AI systems attend required training
  • Notify us promptly of any changes to your business operations that may affect the implementation
  • Maintain active subscriptions to any third-party tools required for your AI stack

Project delays caused by failure to fulfill these responsibilities are not attributable to Arkhos and do not entitle you to refunds or service credits.

6. Intellectual Property

Arkhos IP

Arkhos retains ownership of all proprietary methodologies, frameworks, templates, code libraries, and processes that we develop independently or that existed prior to your engagement. These are our trade secrets and intellectual property.

Client Deliverables

Upon full payment of all fees, Arkhos grants you a non-exclusive, perpetual license to use the custom workflows, automations, and configurations we build specifically for your business. You may not resell, sublicense, or redistribute these deliverables without our written consent.

Your Data and Content

You retain ownership of all your business data, customer information, and content. You grant Arkhos a limited license to access and use your data solely for the purpose of delivering services. We will not use your data for any other purpose without your explicit consent.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the engagement ("Confidential Information"). This includes business strategies, customer data, financial information, technical systems, and any information marked as confidential.

Confidential Information shall not be disclosed to third parties without prior written consent, except as required by law. This obligation survives termination of these Terms for a period of 3 years.

8. Use of Your Business as a Case Study

With your permission, Arkhos may reference your business as a client and describe the general nature of the work we performed in our marketing materials, website, or case studies. We will always obtain your explicit consent before publishing any identifying information about your business, results, or specific details of our engagement.

9. Third-Party Services and Tools

Our services often involve the use of third-party platforms, APIs, and tools. You acknowledge that:

  • Third-party services are subject to their own terms, pricing, and availability
  • Arkhos is not responsible for outages, changes, or discontinuation of third-party services
  • Costs for third-party tool subscriptions are generally separate from Arkhos fees unless explicitly included in your SOW
  • We will recommend the most appropriate tools for your needs but cannot guarantee specific third-party performance

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ARKHOS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL ARKHOS'S TOTAL LIABILITY TO YOU EXCEED THE TOTAL AMOUNT PAID BY YOU TO ARKHOS IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow limitations on implied warranties or liability for incidental or consequential damages, so the above limitations may not fully apply to you.

11. Warranties and Disclaimers

Arkhos warrants that our services will be performed in a professional and workmanlike manner, consistent with industry standards. We will re-perform any services that fall materially short of this standard at no additional charge.

EXCEPT AS EXPRESSLY STATED ABOVE, ARKHOS PROVIDES ALL SERVICES "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE DO NOT WARRANT THAT OUR SERVICES WILL MEET ALL OF YOUR REQUIREMENTS OR THAT AI SYSTEMS WILL OPERATE ERROR-FREE OR UNINTERRUPTED.

We do not guarantee specific business outcomes, revenue increases, or cost savings. AI results vary based on implementation quality, business context, team adoption, and other factors outside our control.

12. Termination

By You

You may terminate ongoing service agreements with 30 days' written notice to hello@arkhos.ai. You remain responsible for all fees accrued prior to the effective termination date.

By Arkhos

We may terminate or suspend services immediately upon written notice if you: (a) breach any material provision of these Terms or your SOW; (b) fail to make payment when due; (c) engage in conduct that is unlawful or harmful to Arkhos or third parties; or (d) become insolvent or file for bankruptcy.

Effect of Termination

Upon termination, you will retain access to deliverables for which you have paid in full. Arkhos will have no further obligation to provide services. Provisions regarding confidentiality, intellectual property, limitation of liability, and payment obligations survive termination.

13. Dispute Resolution

In the event of a dispute arising under these Terms, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If negotiation fails after 30 days, the parties agree to submit to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall take place in the state of Kentucky, and judgment on the award may be entered in any court of competent jurisdiction.

Notwithstanding the above, either party may seek emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Kentucky, without regard to its conflict of law provisions. Any disputes not subject to arbitration shall be resolved in the state or federal courts located in Kentucky.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page. For active clients, we will provide at least 30 days' notice of material changes via email.

Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms.

16. Miscellaneous

  • Entire Agreement: These Terms, together with any applicable SOW, constitute the entire agreement between you and Arkhos regarding our services and supersede all prior agreements.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
  • Waiver: Failure to enforce any right under these Terms does not constitute a waiver of that right.
  • Assignment: You may not assign your rights under these Terms without our prior written consent. Arkhos may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • Force Majeure: Neither party shall be liable for delays or failures caused by circumstances beyond their reasonable control, including natural disasters, government actions, or internet outages.

17. Contact Us

If you have questions about these Terms or need to reach us regarding a legal matter, please contact: