Privacy Policy

Arkhos ("we," "us," or "our") operates the website located at arkhos.ai and provides AI automation services for small businesses. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with these terms, please do not use our services.

1. Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you interact with us, including:

• Contact Information: Your name, email address, phone number, and company name when you submit a contact form, book a strategy call, or reach out via email.
• Business Information: Details about your business, including industry, size, current tools, and automation goals, which you share during onboarding or strategy sessions.
• Communications: Any messages, emails, or other content you send to us.
• Payment Information: Billing details are processed through third-party payment processors (such as Stripe). We do not store your full credit card numbers on our servers.

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and usage, including:

• Log Data: IP address, browser type, browser version, pages visited, time and date of visits, time spent on pages, and other diagnostic data.
• Device Data: Information about the device you use to access our site, including hardware model, operating system, and unique device identifiers.
• Analytics Data: Aggregated data about how visitors use our website, including which pages are most popular and how users navigate through the site.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website and store certain information. See our Cookies section below.

Information from Third Parties

We may receive information about you from third parties, such as referral partners, calendar scheduling platforms (e.g., Calendly, Cal.com), or social media platforms when you interact with our content.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Including setting up AI systems, configuring automations, and delivering ongoing support.
• To communicate with you: Responding to inquiries, scheduling calls, sending project updates, and providing customer support.
• To send marketing communications: With your consent, we may send you newsletters, case studies, blog posts, and promotional content. You can unsubscribe at any time.
• To improve our services: Analyzing how our website and services are used to identify areas for improvement.
• To process payments: Facilitating billing and payment processing through our third-party payment processors.
• To comply with legal obligations: Meeting our legal and regulatory requirements.
• To protect our rights: Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service Providers: We work with trusted third-party vendors who assist us in operating our business (e.g., email providers, analytics platforms, payment processors, scheduling tools). These parties have access to your information only to perform specific tasks on our behalf and are obligated to keep it confidential.
• Business Transfers: If Arkhos is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal process (e.g., a court order or subpoena).
• Protection of Rights: We may share information to protect the rights, property, or safety of Arkhos, our clients, or others.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies — small files stored on your device — to enhance your experience on our website. Types of cookies we may use include:

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics or similar platforms).
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies. Most browsers allow you to control cookies through their settings.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your data, we will securely delete or anonymize it.

Specifically:

• Client data is retained for the duration of the service relationship plus 3 years for legal and accounting purposes.
• Marketing contact information is retained until you unsubscribe or request deletion.
• Website analytics data is typically retained for 26 months.

6. Data Security

We take the security of your information seriously. We implement industry-standard security measures, including:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure, access-controlled storage of any data we retain
• Regular security reviews of our systems and processes
• Limited access to personal data — only team members who need it to perform their duties have access

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the link at the bottom of our emails or by contacting us directly.
• Data Portability: Request a copy of your data in a machine-readable format where technically feasible.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at hello@arkhos.ai. We will respond to your request within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information.

To submit a CCPA request, contact us at hello@arkhos.ai.

9. Children's Privacy

Our services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at hello@arkhos.ai and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Arkhos is based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: Arkhos
• Email: hello@arkhos.ai
• Website: arkhos.ai

We are committed to resolving any privacy concerns you may have promptly and professionally.